Text: I indulged in the sophisticated restaurant, enjoyed the marina and terrace, and did some shopping - all while being accompanied by my maximum two juveniles. Hiking was a must-do, but oh, the delightful inconvenience of the limited restaurant options!

The location for Hangzhou was perfect and excellent, near to restaurants and food shops, and beautifully landscaped gardens. The staff was professional and everything was amazing.

the location was super, not too far from high stone qing dynasty pagodas. booked a room with a view.

The hotel of choice in Hangzhou. Stunning location, easy walk to everywhere. Again, walking distance to Xiaoying Island. Central heating, a personal safe, and pay TV available in the king room😃

This resort is beautiful, with traditional Chinese buildings and proximity to West Lake. The staff is professional, helpful, and courteous. The hotel grounds are calm, with manicured gardens and historical significance. The breakfast and Chinese restaurant are great, and the attention to detail is amazing.

Everything was spot on.

The view of west lake from our spacious room was awesome.

This hotel is a hidden gem located directly on the West Lake in Hangzhou. The location is absolutely stunning, surrounded by beautiful gardens and offering breathtaking views of the lake. It feels like staying in a botanical garden! The rooms with a view provide a tranquil and peaceful atmosphere, perfect for relaxation. The staff is friendly and accommodating, providing excellent service and attention to detail. The breakfast selection is impressive, especially the seafood options. The value for money here is exceptional, considering the prime location and the overall experience offered.

All aspects of this hotel were satisfactory, with no room for improvement.

The location of this hotel is absolutely fantastic, as it is directly on the lake. The beautiful surroundings create a tranquil and peaceful atmosphere that is hard to beat. The attention to detail in this hotel is impressive. From the small decorations in the rooms to the well-manicured grounds, it is clear that the hotel takes pride in creating a visually appealing environment. The service provided by the staff at this hotel is top-notch. They are friendly, helpful, and always willing to go above and beyond to ensure a pleasant stay. The breakfast at this hotel is a real treat, especially for seafood lovers. The selection of seafood dishes is impressive and of high quality.

All was perfect, couldn't ask for a better stay.

Celebrating New Year at this beautiful historic property was a treat. The surroundings were stunning, with a view of the lake and a peaceful atmosphere. The breakfast offered a wide variety of delicious food, including fresh fruit and pastries. The staff was helpful and accommodating, making us feel welcome and comfortable.

The lack of clear signage made navigating the property difficult, and there were no hooks in the room to hang our robes. The guard at the front gate seemed a bit intimidating, and the room, while clean and comfortable, had cracked walls.

This hotel's location can't be beaten. It's nestled in a huge park right on the edge of a gorgeous lake, surrounded by nature. There are plenty of great walks to take, and you can easily escape the crowded scenic spots just outside. The gardens are beautiful and make for a peaceful retreat. We particularly enjoyed the breakfast, which offers options for every taste. The rooms are well-appointed and offer all necessary amenities.

The service at this hotel left something to be desired. Despite the beautiful location, we found the staff to be unresponsive and uninterested in helping us during our stay.

I had the most amazing stay at this hidden gem in Hangzhou. The hotel property is expansive with beautiful ponds and walking areas, offering a tranquil escape from the crowds. The rooms were clean and comfortable with stunning views of the lake. The food was delicious and the variety impressed me. Although there were minor challenges with communication at times, it was understandable given the language barrier. I highly recommend this hotel for a peaceful and enjoyable getaway.

I had a wonderful stay at this hotel. The location on the lake, surrounded by lush gardens, was breathtaking. The breakfast was delicious with a great selection of both western and eastern options. The staff were friendly and attentive.

Nothing, all excellent.

This hotel is located in a stunning private park, surrounded by beautiful gardens and incredible views. The room was very comfortable and luxurious, with exclusive amenities to fulfill our needs. The breakfast was good, with an extensive choice of dishes.

While the buffet dinner items were not as hot as they should have been, this was only a minor issue. the service was polite and helpful, and our stay at this hotel was a very enjoyable and valuable experience.

The hotel is located right on the lake, surrounded by what can only be described as a breathtaking botanical garden. The staff at this hotel are incredibly friendly and welcoming, making you feel right at home. The rooms are well-appointed and offer beautiful views of either the forest or the lake. The breakfast buffet at the hotel is outstanding, especially if you're a fan of seafood.

All was splendid, nothing to complain about.

west lake guest house exceeded my expectations with its clean rooms, friendly staff, and beautiful lakeside location. the gardens were stunning and the breakfast had a good variety of both western and chinese options. overall, a great experience.

unfriendly soldiers at the gates